My Ingenico device with serial number JI20027760 was shut down after I repeatedly informed Worldline about the issue, and they failed to take action. On 12.08.2024, I received a warning on the device stating, "If parameters are not loaded, your device will be deactivated on 16.08.2024." When I tried to load the parameters, I kept getting an error, so I contacted their call center at 0850 250 40 30. They couldn't fix it either and opened a service request.
Despite multiple follow-ups on the 13th, 14th, and 15th, nothing was done. On the 16th, my device stopped working. I continued calling on the 16th, 17th, and 19th, and on the 19th, I was told a technician would come that day, but no one showed up. Frustrated, I called their +90 (212) 366 48 00 number on the 20th, but it redirected me to the call center again.
For over nine days, I haven't been able to speak to a single responsible person, and I've lost business, even having to send patients to other pharmacies for their medications. If this device weren't connected to government systems, I would have thrown it away by now. Worldline's unprofessionalism is beyond frustrating.
I demand immediate action and for the company to reach out to me. All my legal rights are reserved.
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