It has been 15 days since we opened a service request with Worldline Ingenico, yet no one has come to inspect the device at our location. We have been calling customer service almost every day to create a service request, but each time, they simply say, “Your request has been received,” and take no further action. This company has absolutely no service support. Even after we paid the service closure fee 10 days ago, they still have not come to perform the temporary closure. Ingenico has been nothing but a disappointment. We paid money only to be left frustrated—what a shame. We urgently request a response from a company representative, as we cannot even find someone to speak to directly.
Handling Worldline Ingenico's POS service seems to cause more trouble than solve problems. You can't bring in the broken device until they come to pick it up themselves, which usually takes about 4-5 days after they promise to come. And they still don't give it back until a week later. They really d...
My Ingenico device with serial number JI20027760 was shut down after I repeatedly informed Worldline about the issue, and they failed to take action. On 12.08.2024, I received a warning on the device stating, "If parameters are not loaded, your device will be deactivated on 16.08.2024." When I tried...
I had to send my Ingenico Move/5000f device for service three times due to issues with the contactless feature not functioning properly. Unfortunately...
Due to a malfunction with the Ingenico fiscal POS device, I contacted the Worldline support center and filed a complaint. When the technician arrived to inspect the device, they informed me that the battery was faulty and needed to be replaced. I paid approximately ₺1600 for a new battery, but it fa...
I purchased a Pinpad for my Worldline Ingenico Move 5000 F device, and it’s been a nightmare ever since. After the initial setup by the service team, I noticed that when certain cards are tapped on the Pinpad, both the Pinpad and the POS system reset, which is extremely frustrating. I’ve contacted s...
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