Three months ago, I visited the WMF store at Zorlu Center and asked a sales consultant for information about blenders. I explained that I wanted to prepare smoothies and appetizers, mentioning that my current blender’s container was too small and that I needed a product capable of making hummus. I listed the ingredients for hummus, and the consultant confidently assured me that the blender they recommended—one of their most powerful and expensive models—would easily handle the task. Trusting their recommendation, I purchased the product. However, the blender struggles to process a mixture of boiled chickpeas, lemon juice, olive oil, water, and spices. I tested it three times, and it only worked when I filled the entire container with water. In other words, it cannot even blend soft ingredients like boiled chickpeas. I had specifically asked the consultant about this issue before purchasing to avoid such problems. I paid 3-4 times more than comparable products, expecting better performance.
Due to a health issue, I could not follow up on the matter immediately. Last week, I tried blending button mushrooms, but the blender failed to process them at all. I contacted customer service to request a return, and they instructed me to send the product to service. I took it to the store, explained the issue, and even showed the sales consultant a video of the blender failing to blend the mushrooms. The consultant agreed that the product should have no problem processing much harder ingredients and accepted my return request. However, yesterday, I received a call from the service department informing me that there was no issue with the product and that it would be sent back to me. I explained the situation again but received the same response.
I believe I was misled by the store staff into purchasing the wrong product. Additionally, the blender does not even perform basic blending, and the brand refuses to take responsibility. I demand a full refund immediately!
Take your product back and process my refund. Then you will have proven your claim. Otherwise, unfortunately, you will be a brand with sales consultants who mislead people and inflated products. I state that I will not let go of the issue, that I will announce the issue on social media every day until my refund is processed, and that I will share the product video. I kindly ask you to expedite the process to avoid mutual energy loss.
Dear Customer, As the Groupe SEB Customer Communication Center, we wanted to contact you regarding the issue you shared on the Şikayetvar.com website. We could not reach you using the current contact information provided on the site. We would like to get detailed information about the issue and assist you. You can reach us at the Groupe SEB Customer Communication Center (09:00-18:00). We will assist you as soon as possible. Sincerely, Groupe SEB Customer Communication Center Call Center
No, you did not try to reach me. When I called your customer representative, I encountered rudeness. They said that there is nothing they can do and that what the technical service said will be valid. I have a video of the product in my hand, how could I have faked this? I will not let this go, you cannot deceive me. What you did is clearly sending a defective product and not standing behind it. I don't want to waste time and energy, nor do I want to spend money, but if necessary, I will seek my rights legally and I suggest you not bring this process here. If this issue is not resolved this week, I will not hesitate to take the product, I will have spent considerable time, but I will spread detailed videos explaining this entire process on all social media platforms. Don't damage your brand, don't waste my time, process the refund!
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