I Regret Buying the Tefal Blendforce 2 In 1 Due to Functioning Issues

16

I purchased the Tefal Blendforce 2 In 1 Blend In Juice B1 from a seller named Fitfiyathome on the İdefix site, and I must say, I deeply regret my decision. I prepared a mixture of fruits and vegetables, added water, and started the blender. The blades began to spin, causing the water to mix with the ingredients. However, despite their efforts, the fruits and vegetables struggled to make contact with the blades. Even when they managed to reach them, they were unable to be properly shredded and instead moved around aimlessly. I can't wait for it to reach the blade and shred them. Actually, it's not a problem at all. The blade doesn't have any issues with processing fruits and vegetables. Well, things took a turn when it began functioning and made its way to the knife. However, this time, an unpleasant odor filled the air, fragments started falling from beneath the engine, smoke billowed out, and the scent intensified.

August 26, 2024 12:44 PM (1 day after complaint)

Dear Customer, We would like to inform you that the necessary investigation regarding the matter will be conducted and you will be informed as soon as possible. Thank you for your interest in Groupe SEB products. Sincerely, Groupe SEB Customer Communication Center

August 28, 2024 4:46 PM

Dear Customer, As the Groupe SEB Customer Communication Center, we wanted to get in touch with you regarding the issue you shared on the website Şikayetvar.com. We were unable to reach you through the current contact information provided on the site. We would like to obtain detailed information about the issue and assist you. You can reach us at the Groupe SEB Customer Communication Center (09:00-18:00). We will assist you as soon as possible. Best regards, Groupe SEB Customer Communication Center

Barış
September 18, 2024 9:19 AM

It was left for service on 27.08.2024, as of today it has been 23 days, 18 business days, and there is still no response.

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