Since the day I first bought the product, the brush lights would occasionally turn off during use, but restarting the device would fix it. Later, the motor section broke because it was connected with plastic gears. When I sent it for repair, I also mentioned the issue with the brush lights, but since they only inspected it briefly, they said there was no problem. After the repair, the motor no longer had the same suction power. Now the brush, hose, filter—everything is broken, and despite the product being under warranty, they are asking me to pay ₺750. Beko’s call center only fills out forms and never follows up. I keep having to explain the same things over and over to different service reps. Since no solution has been provided, I filed a complaint with the consumer arbitration board and will proceed based on their decision. People who buy similar products from supermarkets don’t seem to face these issues. Don’t waste your money on unnecessary brand names.
On November 29, 2021, I purchased a Beko brand 2121 model robot vacuum cleaner. Within the two-year warranty period, I had to send it to the service center twice due to battery issues, and each time, the battery was replaced. Five months after the end of the warranty period, I noticed that one of th...
I called for service when my Beko dishwasher broke down, and they informed me that the motor had burnt out. We waited for two months for the motor to arrive, but when it was finally replaced, the machine still didn't work. They apologized and said there were other issues besides the motor. They dism...
I own the Beko 5141 vertical vacuum cleaner. Last week, I noticed a problem with the vacuum cleaner's hose, causing dust to come out when the vacuum cleaner was in operation. Therefore, I took the product for warranty repair. The warranty service demanded 580 ₺ from me for the replacement of the hos...
Dear Beko-Arçelik, what's the deal with your company? We've had to come out multiple times for the same issue. Every time, they collected the payment and departed. It's been three months since the last visit, when they insisted on charging ₺1000 for a part replacement. Once again, I find myself conf...
I bought a 720-liter refrigerator from Arçelik for ₺4,500 four years ago, but it just stopped working. The topmost section of the refrigerator stopped cooling, causing all of my products to deteriorate. I phoned for service 25 days ago, and they changed a part. However, the problem persisted, and my...
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