I have experienced a serious issue with my WMF toaster, where flames erupted from the back connections of the plate. When I brought the product in for service, I was informed that it was purchased three years ago and that the warranty is only two years. Therefore, they could not replace it with a new product. To make matters worse, I was told that there are no spare parts available for repair.
Instead of addressing the situation, WMF offered a ridiculous solution: a 25% discount on a new product, which now costs between ₺2000 and ₺10000, despite the fact that I had already paid a premium for their product. I am planning to take this matter to the Consumer Arbitration Board because they are not even providing a written statement regarding my complaint.
I urgently await a response to resolve this issue. Thank you.
I purchased my WMF kettle about five years ago, and recently it developed a malfunction. When I took it to the service center, I was told that the thermostat was faulty, but the part is no longer produced and therefore cannot be replaced. However, the fact that the same model is still being sold whi...
When my product broke, I took it to the authorized service, but they told me they didn't have any spare parts and couldn't do anything. Legally, the product must work for 7 years, and parts must be available. Neither the official service nor Seb Group, which sold the product in Turkey, could help me...
I am a user of WMF brand hand blender set and filter coffee machine. After the warranty period ended, both of my products malfunctioned at different times. I took the WMF hand blender set for repair, it was supposed to be repaired for a fee, but it didn't come with a motor. The almost new, immaculat...
I bought a Tefal Gourmet Minute Grill Toaster from hepsiburada.com.tr on October 9, 2024, and although we rarely use it, I noticed a crack on the edge...
The Arçelik toaster I bought has malfunctioned for the second time. In the first malfunction, the thermostat broke, and the section containing the power button and thermostat was completely replaced. At the time, I didn’t mind too much. However, the power on/off button broke again two years later. W...
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