WeTransfer Charged My Card $228 for an Unauthorized Subscription

Elif
WeTransfer

Although I have a free membership on my WeTransfer account, my Ziraat Bank card ending in 6629 was charged $228. I do not even actively use the platform. Even though my account page shows my plan as “Free,” a subscription appears to have been added to my account, and this is the first time I have been charged this amount.

When I try to cancel my membership through the WeTransfer website, I continually receive an error and cannot cancel the subscription myself. Therefore, I request a full refund of the $228 that was charged to my card without authorization, as well as the immediate cancellation of the subscription associated with my account.

I kindly request that this issue be investigated as soon as possible and that the inconvenience and financial loss I have experienced be resolved promptly.

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