Unauthorized WeTransfer Subscription Charge Took $38 From My Card

On June 20, 2026, WeTransfer charged my card $38 without my knowledge or authorization, even though I had only been using the platform's free service. The transaction appeared on my bank statement as “Wetransfer +31208100779 NI - -$38.” Before this charge was processed, I did not receive any notification, confirmation screen, subscription activation notice, or invoice email informing me that I would be billed. The charge came as a complete surprise.

After discovering the unauthorized payment, I immediately canceled my WeTransfer subscription. However, despite canceling it, the $38 that was taken from my card has still not been refunded. I contacted WeTransfer's support team by email multiple times. Each time, I was redirected to different departments or given inconsistent responses, but no meaningful solution was provided and my money was never returned.

I am requesting that WeTransfer issue a full refund of the $38 that was charged to my card without my consent. I also demand that any subscriptions, recurring payments, and account activity related to this unauthorized transaction be permanently canceled so that no further charges can occur. WeTransfer should investigate this matter promptly and provide a fair resolution.