I am writing regarding a problem I experienced with Watsons online shopping and the fact that I cannot reach any live customer representative by phone to resolve it. In my online order, the product was sent to the wrong address and went back and forth twice, but never reached me. In addition, a refu...
I placed an order on September 1, 2025, through the online shopping site watsons.com. The payment was deducted from my credit card, but the orders I placed did not appear in the "My Orders" section of my account. When I contacted customer service, they told me that no payment had been deducted. Even...
I made a purchase of over ₺800 from Watsons on 10/08/2024, hoping to take advantage of the ₺400 Watsons points promotion that was valid between August 21st and 25th. However, as of the 21st, the points have not been credited to my account. Even after reaching out multiple times through the "Support"...
I bought some stuff from the Watsons store on August 5, 2024. The total cost was ₺358. The package contained a Rexona deodorant, a Flormar highlighter, and a nail polish. For purchases over ₺50, you can enjoy a discount on the deodorant and highlighter. At the checkout, I inquired with the cashier a...
On November 11, I got two sets of shampoo at a discount. A message said they'd be at the store in one month, on November 9. I went there and couldn't find the goods. They said they were on their way in another message. I went back and forth to the store two or three times during this time because I ...
I couldn't see how much I paid for the rewarded product from Kale Center Watsons because they went through the cash register without a discount and some of the contents of the file were removed from the mail. Later, when I went home and calculated why I had earned so much, I examined why they had le...
On December 1, 2023, despite receiving a message stating that my online order with the number 0108723664 would be delivered to the store within 1-3 business days, today it was refunded. When I inquired about the reason for the cancellation of my seemingly canceled order, I was informed that it was d...
"Thank you"
Hello, on November 9, 2023, I took advantage of Watsons' exclusive one-day campaign, purchasing three skincare serums for a total of 150 TL online. I promptly made the payment. However, today, I was shocked to receive a message stating that my approved order was canceled at 8:32 PM. I put significan...
I placed an order, and to my surprise, the incorrect products were delivered. The invoice for the items I bought was correct, but the products I received were completely different. When I contacted Watsons about the problem, they advised me to return the items. I suggested that they arrange for a co...
I'm facing a concerning issue with Watsons regarding my package. They seem to be returning my ordered items, assuming I'm not at home. I suspect that some of the products might have been damaged or tampered with during this process. It's impossible for me not to be home, but they haven't made any ef...
I previously complained about a faulty blush I purchased from Watsons. They reached out to me right away, but their response left a lot to be desired. Despite the fact that the product was damaged, they refused to provide a replacement. Instead, they offered two options: a refund or an 80 TL Watsons...
On June 23, 2023, I placed an order at Watsons store and paid with my credit card. However, on July 3, 2023, I received an SMS stating that my order had been canceled due to a system issue. I felt disappointed and frustrated upon reading the message. The SMS read, "Dear Mehmet M***, your order (Orde...
I can't believe what Watsons did to my online order, which was for items that were on sale. They made a return without telling me or asking my permission. When I tried to put the same things in a new basket, the prices suddenly went up. Worse still, no money was put back into my account. They starte...
While usin' my Watson's card, got a message saying I've got 31.45 TL to spend. So, I saw this info and thought, "Yeah, I can totally afford two paints!" But when I tried to pay, it showed that I only had 2 TL left. I can show you the message as proof if you want. There is no other explanation, they'...
I made an online purchase during a bargain at Watsons; nonetheless, I was delivered the incorrect item. After I asked about making an exchange, they informed me that they do not provide exchanges for items purchased online and that they can only take returns. However, I took advantage of their sale ...