Watsons Order Not Ready For Pickup - No Customer Support
I made a purchase through the Watsons online app on October 31. Since I was going to be out of town the next day, I chose the Watsons store at Cevahir Mall for delivery. When I placed my order, it stated that it would be ready within an hour for pickup. Three hours later, I went to the store, but I was told that my order wasn’t there and that I had placed the wrong order. When I tried to explain, the staff dismissed me, saying, “You made the mistake yourself,” and I left the store frustrated. Since then, I’ve been trying to reach Watsons customer service, but I haven’t been able to get any response through either the phone number or the online support line. I believe the people you employ as customer service representatives should actually be there to help.
Dear Customer Ayşe A., Your feedback is very valuable to us. We will get back to you as soon as possible. We are always happy to assist you with your thoughts and experiences. You can reach us through the 'Support' section on our website and mobile application, 7 days a week between 09:00 – 22:00. As the Watsons family, we wish you wonderful days. Watsons Communication Center
Dear Customer Ayşe A., The experience you had has been thoroughly reviewed by our relevant team, and feedback has been provided to you. We are always happy to assist you with your thoughts and experiences. You can reach us through the 'Support' section on our website and mobile application, 7 days a week between 09:00 and 22:00. As the Watsons family, we wish you wonderful days. Watsons Communication Center
My problem has been solved. Thank you.