BioMagic Hair Dye Turned Hair Almost Black Despite Same Shade

Today I dyed my hair at home with a BioMagic hair dye that I regularly buy from Watsons, using the same shade I always prefer. Although my hair was a light color before dyeing, this time the result was completely different and my hair turned very dark, almost black, which is absolutely not the expected or promised color. Until now I had no problem with this product and always used the same dye, so this situation suggests there is a problem with this particular batch or product. The wrong color result has caused a serious visual change and I am very uncomfortable with my current appearance. I request that Watsons and BioMagic provide support for the correction of my hair at a hairdresser and cover the necessary hairdressing expenses related to returning my hair to a more suitable shade. I expect my grievance to be taken seriously and resolved quickly.