Xolvie Resolution Specialist April 15, 2024 11:19 am
First, tell the Vrbo host your disappointment and point out the property's condition versus the listing. Request a thorough cleaning or partial refund for the misrepresentation.
Vrbo customer service should be contacted if the host refuses to help. Provide photos, videos, and communication records to support your complaint. Ask Vrbo to mediate and advocate for a fair resolution. They may get a refund from the owner or find you another place.
Vrbo's cancellation policy may refund you in full if you misrepresent the property's condition. Check policy deadlines for submitting claims.
Write a detailed Vrbo review after the issue is resolved or not. Describe the property's condition and your interactions with the host and Vrbo's customer service. Your review informs potential guests and promotes platform accountability.
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