I made a reservation through Vrbo to celebrate my partner's birthday in a romantic setting near the vineyards of France. Surprisingly, a mere 72 hours prior to the scheduled reservation, the host decided to increase the price twofold. When I attempted to voice my concerns by contacting customer service, I was informed that they do not offer a service specifically for addressing complaints. How is that even possible? Do you not appreciate customer feedback as an integral part of your commitment to customer satisfaction? In addition, they supported the host's position and stated that they were unable to provide assistance. I declined to accept the host's new price offer and insisted on receiving a refund. Now, the host insists they haven't received the payment, but I have the bank statement as proof of payment. It's an absolutely awful experience, and the customer service is abysmal. All I desire is to have my money refunded completely.
I rented a house through Booking.com and was charged twice for the same reservation. Despite creating multiple support tickets and explaining the situation in full detail — even providing visual proof — I have not received any response for over a month. This has caused both financial loss and serio...
On July 15, 2025, I made a reservation through Airbnb with code hmxrncxkbj and paid ₺20,757. Shortly after, the host canceled my booking, claiming there was a pricing error. Airbnb’s policy clearly states that canceled reservations will be automatically refunded within 72 hours. However, no refund w...
I booked a room on Airbnb that was clearly shown in the photos and description as having two separate beds. However, upon arrival, we were shocked to find that the room only had one single bed—completely different from what was advertised. Since the room was not as described, we immediately tried t...
I booked a place on Airbnb, and the invoice stated ₺4,628.77 as the total amount. However, when I checked my bank statement, I was charged ₺4,800.98 instead. I reached out to Airbnb customer service, and they claimed that the extra charge was due to my bank. When I contacted my bank, they informed m...
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