On March 24th, I booked a two-night reservation for a house in Orlando via the Vrbo mobile app for March 27th and 28th. However, when I arrived at the rented house yesterday, I was surprised to discover that it was already occupied. When I called customer service, they told me my reservation had been canceled. How could this happen without any notice? Because of this neglect, my partner and I had to pay twice as much for a hotel. Customer care claims to have issued a notification email, however my mailbox is empty. They most likely sold the residence to someone who offered a higher price. Vrbo fails to safeguard its users from such unscrupulous acts, instead supporting the hosts.
I made a reservation through Vrbo to celebrate my partner's birthday in a romantic setting near the vineyards of France. Surprisingly, a mere 72 hours prior to the scheduled reservation, the host decided to increase the price twofold. When I attempted to voice my concerns by contacting customer serv...
Well inside the refund window indicated on the listing, I canceled a reservation on Vrbo on April 10, 2025—a full three weeks before my planned visit on May 3, 2025. The policy declared unequivocally that I qualified for a complete refund. When I contacted the host, though, they claimed they never r...
I booked a house through Airbnb, but shortly after, the host canceled the reservation. Since we needed a place to stay, I booked a second property. Everything seemed fine until I checked my bank account and saw that Airbnb charged me for both reservations, including the one that had been canceled by...
I booked the Kryopigihome 1 apartment through Booking.com for 4 nights, from September 5 to September 9, and paid the full amount online. Today, September 3, just two days before my stay, I received an abrupt message: "Your reservation has been canceled." I contacted the property owner, and she expl...
I booked a house in Kaş through Airbnb for the dates of July 24-26, with confirmation code hmd9b83j2t. We arrived in Kaş at 23:00 on July 24, only to find out from the host that the house was already rented to someone else. I learned that if I cancel the reservation, I won't get a refund. The host t...
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