I have been having network problems on my postpaid Vodafone line for 15 days, my voice calls are cut off and I cannot use the mobile internet. Thinking that there is infrastructure work in the region where it is located, I explained the customer service distribution situation. Information was given that no work was done in the region. I faced the same problem again when I tried my SIM card on a different device. After that, when I called customer service again, it was stated that the spare SIM card had been given to me by the Vodafone dealer. When I went to the dealer, an 85 TL fee certificate was charged and a spare sim was given. I followed customer service again and created my request for my spare SIM card free of charge. I've been victimized by the 15th and I keep lingering from dealer to customer service. It is deplorable that Vodafone has a customer approach and takes care of my problem. I have not used my line stably, Vodafone does not care. Their only concern is to renew the tariff as it is consistent. After a few months, the consistency of my postpaid line ends and I will switch to a different operator to avoid Vodafone regrets again.
I have a Vodafone postpaid line and contacted customer service when my commitment period expired. They assured me that I would remain on the 150 TL plan. Given the current trend of price increases for everything, I double-checked to ensure that my bill would remain stable at 150 TL. I received a 186...
I am a Vodafone user. In my area, my cell phone line is constantly disconnected and restored. While talking on the phone, conversations are interrupted, I cannot connect to the internet. I reported the issue to customer service on July 1 and July 9. They said that the network was inadequate in my ar...
I chose to get an e-SIM with Vodafone, but I ended up regretting it because it was a postpaid plan. I tried to use the e-SIM, but it didn't work for me. Even though I gave them my bank information and everything, the line still didn't work even after I set up the e-SIM. After I reached out to Vodafo...
My contract with Vodafone for my postpaid line expires on August 21st, and I've been trying to contact them since August 4th. I desired to change to a special tariff. The representative informed me that the package would be renewed for 214 TL and would not be affected by any price increases througho...
I can't believe Vodafone continues to exploit consumers in order to maximize profits. Despite numerous complaints, they have failed to provide viable solutions. It's disappointing that I'm on a postpaid plan and fell for their ruse, even recommending it to others. If anyone reading this is consideri...
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