Vivo Y04 Smartphone Lagging and Malfunctioning Soon After Purchase
About 4–5 months ago, I purchased a Vivo Y04 phone from the Teknosa store in Yalova Vega Mall for $273. I originally went there planning to buy a Samsung phone, but based on the recommendation and praise of the store employee, I changed my decision and bought this device instead. Unfortunately, I now deeply regret this purchase.
About two months after buying the device, the phone started to lag severely. I struggle a lot when switching between applications. The camera performance is extremely poor, far below my expectations, and I cannot take decent photos. The location feature also does not work properly, either showing the wrong location or responding very slowly. In addition, the screen turns on and off by itself, which makes the phone difficult to use and creates serious reliability concerns.
So far, I have not contacted technical service or customer support under the warranty, but experiencing this many problems in such a short time is unacceptable. I expect the brand to provide a permanent and reliable solution. Because of these performance and hardware problems, I request that my Vivo Y04 device be replaced with a different product in the same price range that works properly and without issues.
