Jalwa.Game Error 116 Has Locked Me Out of My Account

For several weeks I have been unable to log in to my Jalwa.Game account. Every time I enter my registered phone number and correct password, I receive the message “Error 116: User has been locked” and the login fails. I contacted your customer support regarding this problem but so far I have not received any response, and my account remains locked. During this time I have not been able to access my account or use your services. I request that my account be urgently reviewed and unlocked, and that I be informed of the reason why it was locked. If any identity verification or additional information is required, please let me know so I can provide it and regain access to my account as soon as possible. My name is Saiful Sk and my registered phone number is +91 78725260**.