Vivense Puts a Month-Long Hold on My Order
I am extremely frustrated with my Vivense order. It was placed on 26-12-2023 with order number SS15e306736276, and it has been over a month without any sign of delivery. I haven't received a tracking number, and the order tracking page has shown "in transit" for several days now. Approximately 10 days ago, I received a notification that my order had been shipped, but shortly after, I received another notification informing me that the order had been canceled. I would like to request an explanation for this situation. If you are unable to provide the product, I would like to request a refund. This shopping experience has left me feeling drained and extremely let down.
Hello, We have received the feedback you sent to us via Şikayetvar. A detailed investigation will be conducted on the matter, and our solution center will get back to you. Due to the importance we place on customer satisfaction, the notifications we receive from our valued customers are very important to us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
Hello, The issues you reported have been resolved and your satisfaction has been ensured. Due to the importance we place on customer satisfaction, feedback from our valued customers is very important to us. For any questions, suggestions, or opinions regarding Vivense, you can reach us. Thank you for your understanding, and we wish you a good day. Best regards, Solution Center
