I ordered a product from VidaXL, and it has been over a month without any delivery. I reached out via email—the only way to contact them—since they offer no direct communication options. The experience has been incredibly frustrating.
After my inquiry, someone responded saying, “Your order is coming from abroad.” A week later, I received a fake delivery notification stating that Aras Kargo had delivered my order. However, when I contacted Aras Kargo, they confirmed that no such shipment exists under the given tracking number.
VidaXL then passed the blame to Aras Kargo and told me, “They will contact you.” This is completely unacceptable! Where is my order? I demand a refund or immediate shipment of my product.
I placed an order with VidaXL, but after 10 days, I still haven’t received my package. Despite multiple emails, I keep getting incorrect tracking numbers, making it impossible to track my order. The provided Aras Kargo tracking number is invalid, and when I reached out to customer service twice, I o...
I ordered a scooter from VidaXL on April 9, but for nearly two months, the order status remained "ready for shipment" with no progress. Since nothing was being delivered, I decided to cancel the order. However, despite my cancellation, I still haven’t received my refund. There is no real customer s...
I placed an order on July 2, 2023, from vidaXL, and according to their policy, it should be delivered within 23 business days. If my order is not delivered within this timeframe, I demand a full refund. After reading online reviews, I am seriously concerned about the reliability of this company. Ma...
Before purchasing from VidaXL, I read the complaints but still decided to give the company a chance. I ordered a garden umbrella on June 23, and since it’s VidaXL’s own product, I expected fast shipping. I even emailed them, requesting a shipping update, but my request was ignored. The order was su...
I purchased a Vida XL product on N11, but my order was canceled without my consent, citing "out of stock" as the reason. However, when I later checked the company’s own website, the same product was listed at a higher price—clearly indicating that the cancellation was due to a pricing error rather t...
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