Before purchasing from VidaXL, I read the complaints but still decided to give the company a chance. I ordered a garden umbrella on June 23, and since it’s VidaXL’s own product, I expected fast shipping. I even emailed them, requesting a shipping update, but my request was ignored.
The order was supposedly shipped on July 3, and they claimed I could track it within 72 hours. However, it’s now July 11, and the tracking number doesn’t work. I emailed support three times, but they kept giving me the same useless tracking code, telling me to wait 13 business days before following up. My order should arrive by July 17, but at this rate, I have no confidence it will.
I’ve never had such issues with Amazon, Hepsiburada, or even international orders from China, where I could track every step. VidaXL, where is my order?
I placed an order with VidaXL, but after 10 days, I still haven’t received my package. Despite multiple emails, I keep getting incorrect tracking numbers, making it impossible to track my order. The provided Aras Kargo tracking number is invalid, and when I reached out to customer service twice, I o...
I placed an order on July 2, 2023, from vidaXL, and according to their policy, it should be delivered within 23 business days. If my order is not delivered within this timeframe, I demand a full refund. After reading online reviews, I am seriously concerned about the reliability of this company. Ma...
I ordered a scooter from VidaXL on April 9, but for nearly two months, the order status remained "ready for shipment" with no progress. Since nothing was being delivered, I decided to cancel the order. However, despite my cancellation, I still haven’t received my refund. There is no real customer s...
I ordered a product from VidaXL, and it has been over a month without any delivery. I reached out via email—the only way to contact them—since they offer no direct communication options. The experience has been incredibly frustrating. After my inquiry, someone responded saying, “Your order is comin...
Early December, I placed an order for a furniture set from Butikenz, hoping it would come within the two weeks indicated. Originally I got a confirmation email, but that was the last I heard from them. I paid in full at the time of purchase. I contacted several times to inquire about the delivery st...
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