We purchased a Vestel 55 QLED TV through Hepsiburada on 11/11/2023 under order number 661691528 in the name of my wife, B**** S***. Somehow, this product was taken out of the warehouse on 13/11/2023 but arrived with damaged packaging and under a different name when it was delivered by the authorized service. Unfortunately, the TV could not be operational.
As a result, we submitted a request for an exchange. The TV is still with us, but a new TV with tracking number 0222067239 was sent to Adana through the company GPS Line. According to the information, this delivery was supposed to arrive in Adana on 20/11/2023 but, due to various circumstances (a broken truck, a full warehouse, the authorized service did not pick up the product, etc.), it has neither been picked up nor delivered, causing significant inconvenience.
For this reason, I would like to file a complaint about the misconduct of the responsible individuals at the main Vestel office, the relevant individuals at the GPS Line courier company, and the responsible individuals at the 5S Vestel Adana authorized service. If the issue is not resolved today, I would like to request a refund for the product.
I purchased a Daewoo 55de55ua11 TV from Hepsiburada on March 6, 2024. It was delivered on March 12. The authorized service provider scheduled an appointment for March 15. When the service technician arrived, they opened the box without taking photos of the unopened packaging. They tore the box and t...
On October 26, 2025, I applied for a panel replacement for my TV at the authorized Vestel service center and paid ₺5,000. However, despite the time that has passed, neither has my TV been delivered nor has my payment been refunded. I have called customer service multiple times regarding the issue bu...
The screen of my Vestel 49UD8200 model television broke on November 11, 2025. The product was not under warranty. I immediately contacted the authorized Vestel service center and was informed that the screen is no longer being produced. The service representative said I could benefit from a discount...
This is Mustafa T***, a Turkish Citizen. I purchased a set of white appliances (dishwasher, washing machine, and refrigerator) from the Vestel authorized dealer in Ayvalık, Turkey in August 2024. With this letter, I want to bring to your attention the serious grievance I have experienced and request...
Comments