Vestel Smart TV Payment Deducted, No TV Received
On March 11, 2024, I tried to buy a 43-inch Smart TV from vestel.com.tr. I paid ₺15,199.00 using Juzdan. But all of a sudden, the screens went completely black. So, I was going through my orders and guess what? There was no order like that. Can you believe it? But the payment was taken out of my card, and my card limit went down. When I reached out to my bank, they informed me that they were unable to assist and suggested that I get in touch with Vestel. When I gave Vestel a call, they insisted that I reach out to my bank and completely denied any knowledge of the order. I went through the process again, and when I called Vestel once more, they assured me that they would pass it along to their colleagues. However, I didn't receive any contact from them by the evening. I went through the exact same steps and got the exact same answer, but unfortunately, it didn't yield any results. On March 15th, I reached out to Vestel once more and expressed my intention to escalate the matter by filing a complaint with CİMER. After reviewing my card transactions, I noticed that the initial payment had been taken out. At long last, I managed to get in touch with someone named Mr. S**** after a series of emails and bank notifications. They promised to investigate the matter after receiving my detailed emails and bank alerts. However, today is March 18th, and despite receiving an email indicating that they would begin the process, no progress has been made. I've been charged, but still no sign of the TV. This is what the well-known Vestel has accomplished... Take this as a reminder to avoid getting caught in a similar situation, no matter how big or reputable the company may be.
Hello, We have received your complaint. We will contact you as soon as possible to resolve it. Did you know that you can access self‑service solutions on our website for resolving your issue with Vestel? We would like to remind you that all our communication channels are open 24/7. For suggestions, requests, and complaints, you can always write to us. You can send an email. You can chat live with our customer representatives through the chat screen. With Vestel, IT CAN BE DONE, Why NOT?
If our phone calls are being recorded as you said, you will see how pointless all the advice you have given is, that I don't get any response when I say I am communicating with our friends during my phone calls, that the customer representative on your website is artificial intelligence and gives nonsensical answers. Instead of urgently solving my problem, you advise me to reach out through your exhausting website and phone lines, even though I have already lost my money. Is this befitting of such a corporate company?
In the meantime, Akbank has already charged the first installment of my credit card...
Although it was a bit difficult, the return and refund were provided. Thank you.
