I bought a Vaillant air conditioner, but there was a serious problem with the external unit. Despite being a brand-new product, the item was found to be defective since the fan failed to rotate owing to an impact. Recognizing the seriousness of the situation, I immediately started a service request, and I was informed that the problem would be resolved within two days. However, a week has passed with no resolution or reaction from the service staff, much to my dismay. When I contacted customer support to inquire about the status of the repair, they just replied that a record had been generated and that my only option was to wait. Frustrated by the lack of progress and communication, I raised my concerns to the customer service staff, who reacted by advising me that if the waiting period was unsatisfactory, I could escalate the problem to the Consumer Rights Authority.
I purchased an Esty built-in oven set, but upon installation, I discovered that the oven’s fan motor was defective. I reported the issue to customer service and created a service request, yet no one has contacted me for follow-up or repair. It’s incredibly frustrating to receive a brand-new product ...
Just one month after purchasing a Vestel inverter air conditioner, its motor broke down. We have been waiting 4 days for a new motor to arrive, and during this time we cannot open our shop because it is impossible to stay inside, causing us serious difficulties. We contacted the authorized service a...
I bought a new Windsor air conditioner about 3-4 months ago and started using it about a month ago. Unfortunately, the remote control is broken, and I can't turn the air conditioner on or off. Contacting Vestel customer service has been a nightmare, with up to 20-minute wait times just to get throug...
I purchased a TCL air conditioner last week and contacted customer service to schedule the installation. During the call, I specifically mentioned that we had a previous air conditioner which broke down, so we bought a new one. Our home gets full sunlight and is hotter inside than outside, making it...
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