New Esty Built-in Oven Arrived with Broken Fan Motor – No Service Response

I purchased an Esty built-in oven set, but upon installation, I discovered that the oven’s fan motor was defective. I reported the issue to customer service and created a service request, yet no one has contacted me for follow-up or repair. It’s incredibly frustrating to receive a brand-new product with a malfunctioning part, and it feels unfair that a faulty item would be sent out in the first place. I expected a fully functional appliance, but now it seems they’ll just repair the defective part rather than providing a proper replacement. I need assistance to resolve this issue promptly and ensure I receive the quality I paid for. Esty, please address this situation urgently.