I purchased an Esty stove, which exploded, and since it was under warranty, they offered to replace the glass. However, due to the waiting time, I bought a new stove from another company. When the company arrived for installation, they refused to complete it because the distance between the stove an...
I started using my Esty oven 9 months ago, and from the beginning, I had problems with uneven baking. The service came to check it but did nothing to resolve the issue. Later, the oven's interior light bulb burst, so I called for service again, and they replaced the bulb. Then, a more severe issue o...
Hello, I purchased an Esty built-in stove set 1.5 years ago, and recently, one of the burners shattered completely while a pot was on it. This is both dangerous and shocking, and I need immediate guidance on how to proceed. Is a glass replacement possible, or will the entire unit need to be replaced...
I purchased an Esty built-in oven set, but upon installation, I discovered that the oven’s fan motor was defective. I reported the issue to customer service and created a service request, yet no one has contacted me for follow-up or repair. It’s incredibly frustrating to receive a brand-new product ...
I'm detailing below the trouble I've encountered with the Esty electric cooktop. When the service technician arrived, they claimed the cooktop was fun...
I reached out to the company's customer service for the installation of my cooktop and hood about 20 days ago, and that's where the absurdity began. Instead of gathering my address, contact information, and details about the installation, the lady at customer service simply gave me the number of the...
I purchased a five-burner cooktop from Esty. When the service team arrived, they refused to uninstall the old cooktop without charging an additional fee of ₺100, claiming it wasn't part of their service. During the installation process, there's no rule stating that everyone needs to start from scra...
I bought a new Esty built-in cooktop. The service team set it up, but unfortunately, the product was faulty. On November 16th, the product was returned to its original packaging. Even though I contact them daily, they still haven't gotten the cooktop in stock, which means I can't buy a new one right...
I bought a cooktop set made by Esty from the Silverline store. But, when I was using the glass cooktop, it suddenly broke into pieces, causing a huge explosion that sent glass shards flying everywhere. Thankfully, we weren't standing right in front of the stove, or the glass flying could have seriou...
