On June 4, 2025, I purchased a pair of Fila sneakers from the Deichmann store at Samsun Bafra Nova Mall (Invoice No: 1112025000006041). The shoes were sold with a 6-month warranty, and I only used them for daily wear. Yet, in less than two months, the leather on the upper started cracking, and the edges of the sole turned yellow and discolored.
I reported the issue to the store and returned the shoes with the receipt for inspection. About a week later, I received a message from Deichmann claiming that there was no manufacturing defect and therefore no solution would be provided. I find this completely unacceptable. For a brand like Fila, a sneaker shouldn’t deteriorate so badly in just one month of light, normal use. Calling the cracks in the leather “user damage” is unreasonable and dismissive.
I paid 2,000 TL for these sneakers, and for them to deform so quickly is proof of poor quality or a production fault. I am requesting either a replacement or a full refund.
I purchased a pair of FİLA brand sneakers from the Deichmann store at Ankara Gordion on September 12th, 2024. Within just 25 days, the inner upper fabric of the sneakers tore off. Despite contacting Deichmann about this defect, I received no positive response. The product was inspected multiple time...
I bought a pair of Fila sneakers from the Deichmann store at Denizli Forum Çamlık Mall, and in less than two months the shoes started falling apart at the front. The material is already tearing and peeling on the sides, making them look completely worn out even though they are still very new. I hav...
I bought a pair of FILA men’s sneakers from Deichmann and was assured the shoes came with a 6-month warranty. I even paid extra for protective treatment and additional coverage. But in less than a month, the leather on the shoes started to crack—completely unacceptable for a product I barely had tim...
I purchased a pair of FILA model 1833-3007 sneakers for my 9-year-old son on April 17, 2025, from the Deichmann Viaport Kurtköy store. My son only wore them to school for about 20 days in total, yet the shoes started falling apart and showed extreme wear and tear in less than a month. On May 18, 20...
I bought a pair of FILA shoes from the Izmir Hilltown Deichmann store on December 5, 2024, expecting a quality product from a reputable brand. But I was terribly wrong. The shoes didn’t even last a full month before they started falling apart. The material looked worn out, and the condition was unac...
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