I purchased some items from Polo during their discount period, and what I received was nothing short of a complete disap...pointment. The stitching is crooked, the fabric feels cheap, and the overall quality is well below acceptable standards. It says Polo on the label, but what arrived looks like some
In less than a month since I purchased the product for 10k on sale, despite using it only a few times and never washing ...it, there is pilling and wear on the inside, outside, and surface. How can a product from a brand like U.S. Polo wear out this quickly? I sent it for review, but my request was den
I purchased a pair of sneakers from the US Polo store at Şanlıurfa Piazza Shopping Mall for ₺2,200. After only 20 days o...f use, they began to dig into my heels, leading to swelling and discomfort. I returned them, anticipating a resolution, particularly since the shoes were meant to be covered by a w
The cardigan I bought from the U.S. Polo Assn. online store faded and became deformed after the first 30°C wash, despite... following the care instructions on the label. I contacted customer service, and they promised to send me the return address for assistance. I waited for two weeks without any resp
Dear Sir/Madam, I purchased a navy blue suitcase (Product Code: PIVLZ221269) from the USPA store on 26.02.2022. At the t...ime of purchase, I was informed that a 5-year warranty covered the product. However, following my recent trip to Paris, the suitcase arrived with two broken wheels and a detached h
"Thank you"
I bought a U.S. Polo Assn. bag for school 1.5 years ago. The stitching started to come undone, so we sent it for service.... However, the stitching was poorly done, with loose threads left behind. Not long after, the stitching began to come undone again, causing issues in multiple areas. It's frustrati
On November 24, 2024, we purchased pajamas from the U.S. Polo Assn. brand. After the first wash, the pajamas started to ...pill, so we returned them with a request for a refund. Despite providing evidence of the defect, the company refused to acknowledge the issue. After several days, they sent them ba
"They returned the same product to me again. I called the company again. I said that I would seek my rights through every legal means and that this was a great disrespect to the customer. They said they would call within two business days. I am waiting. If I experience the same process for the third time, I will write here and also seek my rights through other means and legal channels. This is disrespectful, it shows a lack of importance for customer satisfaction, and a lack of appreciation for customer value. This might be my last purchase, I am very disappointed."
I bought a pair of Converse-style shoes from the U.S. Polo store at Statcity in Istanbul, and they ended up being a tota...l waste of money. The shoe soles fell apart in under a month of wearing them. I went to the store to talk about this issue, and they told me it was my fault, which caught me off gu
I'm filled with regret after my recent experience with U.S. Polo Assn. I bought a leather jacket from their store, and t...o my disappointment, it started falling apart at the seams after just two months of use. Seeking a resolution, I sent the jacket in for inspection. Unfortunately, the company claim
For Father's Day, my son bought me a pair of pants and a t-shirt from a USPA store. When the pants turned out to be too ...big, we went to the Hilltown store with the exchange card to swap them. The sales associate told us they didn't have this product in their store but offered to check other store in
Hello, On June 6, 2024, around 5:30 PM, I had a terrible experience in the men's clothing section at the USPA brand disp...lay. The employee named T**** was incredibly rude in his manner, greeting, and communication. He responded to us with, "Go to a place where you can try it on." He continued his moc
A year after purchasing a U.S. Polo Assn. t-shirt, it shrank by 5 cm, developed a hole near the left shoulder, and the c...ollar area faded. I sent it for a technical inspection, but they returned it unchanged, claiming it wouldn't shrink if washed correctly – completely disregarding the hole and fadin
I recently made a purchase from US Polo and requested a gift card with a note for one of the items in my order. However,... the note that arrived was incomplete, with half of it missing. When I reported this issue to the company, their response was, "For the inconvenience, you can use a 10% discount co
The American Polo sweater I got for my husband is a huge letdown. The seams beneath the arm started to come apart after ...just two wears. By the third wear, the problem had already occurred. The shop from where we bought it consented to send the item for evaluation once we contacted them. But when you
On 25.12.2023, I ordered a sweater with the code U24823550216968 from https://tr.uspoloassn.com. The order was delivered... a few days later by a local shipping company. I received the package, and there seemed to be no problem with the front of the bag that was sent in. However, upon opening the bag i
I purchased a pair of men's sports shoes from the U. S. Polo Assn. mobile app, and after just 2-3 months of use, both sh...oes developed tears and deformations in the exact same spots. I sent the product for a return on 09.12.2023 via courier, and it was delivered to the store on 11.12.2023. However, t
