I purchased a pair of men's sports shoes from the U. S. Polo Assn. mobile app, and after just 2-3 months of use, both shoes developed tears and deformations in the exact same spots. I sent the product for a return on 09.12.2023 via courier, and it was delivered to the store on 11.12.2023. However, there has been no information provided about the process since then. On 06.01.2024, upon receiving the shoes back via courier, I learned from the courier that my return request was rejected. The rejection stated that the tears, occurring in the same spots on both shoes, were user-induced, not a fault of the brand. Despite contacting customer service three times within a month, representatives, including the representative's name, offered no assistance or resolution. Frustrated by the lack of support and the brand not standing behind its product, I am taking the matter to the Consumer Arbitration Board.
I bought a pair of Nike sports shoes on 06.09.2025, and within just three months both sides of the shoes became deformed in the same area and the material started to peel off. The product was sent for inspection, but it was returned without any technical explanation and labeled as “user error.” It i...
I purchased a pair of Under Armour running shoes, and despite using them for only 3-4 months, the side of the shoe began to tear. As someone who runs daily and owns multiple pairs of running shoes, I know how to properly care for my footwear, and I even have backup pairs I keep in storage. When I to...
I purchased a pair of New Balance 530 model shoes on August 30, 2023. Both shoes have developed tears in the outer mesh areas, specifically around the little toe sections. Despite this, my request for a review was denied on April 23, 2024, with the claim that it was due to consumer error. It's hard ...
On March 10, 2024, I purchased a pair of Under Armour sports shoes from an outdoor store. Unfortunately, the sole began separating from the rest of the shoe within a few months. In September 2024, I returned them to the store for inspection, as it was evident that this was not due to my use but like...
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