After filing a complaint with customer service about the courier's error, I was contacted by the nearby location. They did not apologize or make any attempt to make amends for their error; instead, they responded to my complaint in an impolite manner, raised their voices, and chastised me for making the complaint. Is this how you demonstrate your concern for and interest in your customers? How can I trust you with my packages or ask your service to deliver something to me after what you've done? Not only will I never recommend you to anyone else, but I'm also baffled as to how the Karaman branch could treat you so poorly. Where do your employees get the audacity to address a customer so loudly and impolitely?
I ordered from Segment Bilgisayar, and due to their mistake, the shipping address was entered incorrectly. I can understand that errors happen, and I was willing to work through the delivery issue. But what I won’t accept is how I was treated by the UPS courier. Instead of offering help or clarity,...
I ordered two clothing items from an online store that used UPS as the shipping carrier. I’ve had issues with UPS in the past but gave it another chance, hoping for a smoother experience. On July 22 around 11:41 a.m., I received a message stating my package (Tracking No: 1ZE549D26869443271) would be...
A UPS Turkey courier at the Fatih Branch gave me a very unsettling experience not too long ago. During the course of our interaction, the courier acted in an impolite manner. The response that they gave me when I asked them why they didn't come upstairs to deliver the package but instead asked me to...
Today, even though I was at home, the UPS courier called me once, but I missed the call. Instead of making the effort to actually come to my address, they decided not to deliver my package at all. When I tried calling the number back, no one answered. I then contacted UPS customer service, but all ...
I scheduled a courier pickup with UPS Türkiye for Wednesday, but no one showed up. I assumed there was a delay and stayed quiet. On Friday, I called again, and they apologized, assuring me the courier would arrive that day. Despite their promises, no one came. This is extremely frustrating and unpr...
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