Today, even though I was at home, the UPS courier called me once, but I missed the call. Instead of making the effort to actually come to my address, they decided not to deliver my package at all. When I tried calling the number back, no one answered.
I then contacted UPS customer service, but all they did was claim that the courier had left "visual proof" of their attempted delivery. However, they never actually showed up! When I filed a complaint, I wasn’t even given a complaint number or any real resolution.
I called twice, and the same agent, M*******, answered both times. Does UPS have only one customer service representative? This level of service is unacceptable. UPS, I demand my package be delivered properly and without these unnecessary excuses!
I waited at my address for six full hours for a UPS delivery that never arrived, only to receive an SMS falsely claiming I wasn’t at home. This is completely untrue—I was there the entire time specifically to receive the package. Despite this, UPS closed the issue without offering any explanation or...
UPS has been incredibly frustrating to deal with. My package, which was supposed to arrive on the 8th, apparently "attempted" delivery on the 9th, claiming I wasn’t home. However, I haven’t left the house for 4 days, and still, my package hasn’t even been put out for delivery again. I’ve emphasized ...
I made a recent online purchase and needed to return the item because exchanges weren’t allowed. The seller uses UPS for returns, so I followed their instructions and submitted a return request through UPS. That’s where everything started going wrong. For the past four days, I’ve been getting the r...
Today I was expecting an important package via UPS, and I stayed home the entire day to receive it. The package was marked as "out for delivery," so I made sure not to leave the house at all. However, no one rang the doorbell, no one called me, and yet UPS marked the shipment as “recipient unreachab...
UPS sent me two false notifications in one day, claiming they “couldn’t reach me at my address” and “couldn’t reach me by phone.” That’s completely untrue. I was home all day, my phone was on, and my doorbell never rang. No one came. No one called. I even tried to contact the courier, but they didn...
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