I ordered from Segment Bilgisayar, and due to their mistake, the shipping address was entered incorrectly. I can understand that errors happen, and I was willing to work through the delivery issue. But what I won’t accept is how I was treated by the UPS courier.
Instead of offering help or clarity, the courier called me with a sarcastic tone, even going so far as to threaten to return the package if I wasn’t immediately at the (wrong) address. His language was disrespectful and borderline aggressive, as if the item belonged to him personally. That is completely unacceptable.
Segment Bilgisayar and UPS Türkiye, I expect accountability. I’m the paying customer, and I should not be subject to rudeness or threats. If someone doesn’t like doing the job, they shouldn’t be in it. Fix your systems and train your staff to speak to customers with basic respect.
I ordered two clothing items from an online store that used UPS as the shipping carrier. I’ve had issues with UPS in the past but gave it another chance, hoping for a smoother experience. On July 22 around 11:41 a.m., I received a message stating my package (Tracking No: 1ZE549D26869443271) would be...
I’m very frustrated with UPS Türkiye. I scheduled a courier pickup over a week ago and provided all the required information, including my phone number. Yet, they marked the request as invalid, claiming, “There is no call record associated with this phone number.” This is unacceptable. No one from U...
I’m extremely frustrated with UPS Türkiye. I was expecting a delivery, but they never brought my package to me. Later, they claimed that my address was “incomplete.” However, I double-checked the information and can confirm the address was entered correctly. To make matters worse, they never called...
UPS Türkiye has completely exhausted my patience. I’ve been trying to receive my package for over a month, but each time it gets returned due to so-called address issues—even though my delivery address and phone number are fully up to date in your system. I’ve verified my information multiple times,...
I placed an order for clothing from an online store, and the shipment was assigned to UPS Türkiye. The package was out for delivery today, but the courier didn’t even bother coming to my address. Instead, they called me, and since I couldn’t answer, they canceled the delivery. This is incredibly fru...
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