Victimization Occurred Due to Turkish Airlines Sales Office

I checked in for my flight from Elazig to Istanbul Sabiha Gokcen on October 10, 2023, at 5:30 AM, but I forgot to get a mobile boarding pass. I got to Elazig Airport at 5:00 in the morning. I went to the Turkish Airlines ticket sales office, and the person at the counter told me that they couldn't give me a boarding pass if it was less than 45 minutes before the flight left. They said I could switch my flight to the 6:00 AM Elazig to Ankara connection and then continue to Istanbul by paying the price difference. When dealing with the situation, the staff members showed a surprising amount of incompetence, and they didn't seem to care or show any interest. He said that because of the delay, the price difference went up from 900 TL to 3341 TL. We didn't really want to, but we agreed anyway. Right after us, two other passengers who also missed their flight went to the counter next to us. A different staff member helped them with their request. We were surprised to find out that their fare difference was 1200 TL because the staff member there processed their request faster than ours. After that, the staff member who was helping us didn't finish the transaction and canceled it, which made the fare difference go up to 3341 TL. We had to accept it, and they charged my credit card at 05:26:16. It's important to mention that even though they charged us, they couldn't give us a boarding pass until just 25 minutes before the flight. This is despite them saying earlier that they couldn't do it within the last 30 minutes. The whole situation happened because the salesperson was really bad at their job, and it made us really unhappy. The sales receipt and the security camera footage from the airport clearly show what happened. I want my complaint to be dealt with and fixed.