Hello, I recently took my first flight with my 1.5 kg Maltipoo dog, who is 2 years old and never barks. Since he was very scared in his carrier, I decided to open it once to calm him down, and it was neither during takeoff nor landing. He did not bark or make any noise throughout the flight, he was just trembling out of fear. We are a family of three, and all three seats were ours, so there was no one around us to disturb. Despite this, a flight attendant came and threatened that if we did not follow the rules, we would be blacklisted and would not be able to fly again. This was very upsetting. I found this attitude very unprofessional for a company like THY; the warning could have been given more appropriately. The pet policies are also very outdated and wrong. They are practically torturing a living being. Even if I am not on their blacklist, they are on mine. I will never subject my puppy to this torture again, nor will I fly with them.
THY caused me significant inconvenience by not allowing one of my pets on the plane, forcing me to pay an additional ₺1500 for the next flight. I had 5 cats in total: 4 kittens and their mother. The mother was microchipped, and I had obtained a veterinary approval certificate for the kittens. I spok...
I purchased a THY ticket through the Etstur agency and called the customer representative to travel with my pet in the cabin. They told me that I couldn't make a reservation without knowing the dimensions of the pet carrier, so no action was taken. Two days before the flight, they called and said I ...
I called THY to inform them that I would be traveling with my pet and that I would use a hard plastic carrier for the check-in process. The representative said that I could board as long as the dimensions were suitable. When I went to the counter at the airport, the staff there told me that the h...
Turkish Airlines clearly does not know how to handle pet transportation! Despite their social media campaigns, the reality is far from what they promote. While flying my dog from Dubai to Istanbul: They canceled my dog’s reservation even after confirming and charging for it. No notification was pro...
I made a reservation with THY customer service center with the information that I would be flying with my brother's pet (dog). I provided this information to them three times, and I was told that I could fly with the authorization my brother would give me. This was confirmed by different customer re...
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