I attempted to change my Turkish Airlines ticket. The website displayed the option of using miles + 150 TL. I confirmed the transaction, and they charged me. However, I encountered an error message. I tried again, and they deducted another 150 TL, only to face the same error. I contacted Turkish Airlines, but the customer service representative was extremely indifferent and disrespectful. While explaining the situation, they responded with a mocking and condescending tone, saying "hıııııı." I found this attitude highly inappropriate and unacceptable from Turkish Airlines' employees. Respectful and knowledgeable conduct should be a priority for your staff.
Due to an operational change by Turkish Airlines, I was initially offered a free change option for my ticket. They informed me that the new ticket details would be sent via email and SMS. However, I did not receive any notification. When I called back, the customer representative told me that I had ...
I previously purchased multi-destination tickets for myself and my foreign spouse using my miles. To change one of these tickets, I contacted Turkish Airlines Customer Service. When I tried to make the change through the Turkish Airlines app, I encountered an error. I want to emphasize that I am cal...
I purchased a ticket from Turkish Airlines and paid ₺150 for an additional 3 kg baggage allowance. My flight was canceled due to runway maintenance at the airport. I was informed by Turkish Airlines and learned that I had the right to change my flight. I changed my ticket to a different date via the...
While trying to book a round-trip flight from Istanbul to Nice on THY, I encountered an error on the payment screen and couldn't complete the purchase. I immediately called customer service, who informed me that a price update occurred while I was on the payment screen. Fearing further price increas...
I purchased a round-trip flight ticket from Adana to Istanbul with Turkish Airlines. However, I mistakenly booked the return ticket from Istanbul Airport instead of Sabiha Gokcen Airport. I realized this mistake immediately after booking and called customer service within 5 minutes. I explained that...
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