On April 10th, I purchased a one-way ticket with the reservation code TSG7D7 for my spouse from the Turkish Airlines website for the Antalya-Istanbul flight on May 27th at 16:30. While selecting seats, half of the plane was empty. Shortly after, when I tried to purchase a round-trip ticket for the same flight for myself, I noticed that economy class seats were shown as fully booked and I was directed to business class seats. When I called customer service, they told me that I had bought the last economy class ticket, which was not true. I immediately canceled the ticket and purchased two economy class seats for the same flight with the reservation code wdssfp. Apparently, there were seats available. I bought the return ticket separately and did not encounter any issues. I believe the company has a system that constantly monitors customers and directs them to buy more expensive tickets. I have reported this situation to CIMER and the Ministry of Trade and am pursuing legal action. I will follow up on this matter. For your information.
Hello, On April 24, 2024, I purchased a plane ticket from Istanbul Airport to Hatay Airport. To avoid any issues, I paid extra to book seats next to my spouse. Yesterday, I received a message stating that my seat had been changed due to operational reasons. When I checked the plane, the back sectio...
I purchased a Turkish Airlines ticket with PNR code UEQRK7, and at the time of booking, I opted for a return ticket with a "full refund" option, paying more than double the price of a one-way ticket. However, there was no information provided that using the outbound ticket would convert it into a re...
On the night of July 17, I purchased two tickets from Turkish Airlines for the Vnukovo-Dalaman flight on September 15 for my spouse and myself. At the same time, I made an additional payment for emergency exit seats. However, in the confirmation email, I noticed that instead of the 71,000+ rubles I ...
I purchased a round-trip ticket for two people from Turkish Airlines. My friend couldn't join the flight from Istanbul Airport to Gaziantep on March 9th. On March 10th, I wanted to cancel the other person's ticket for my Gaziantep-Istanbul flight (PNR: wmshqn). When I attempted to do this on March 9...
I purchased a promotional flight ticket from Turkish Airlines for my family from Adana to Istanbul. Later, my spouse couldn't make it due to some reasons. I called customer service and requested to hold the ticket. The customer representative assured me that the ticket was put on hold. When my famil...
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