Today, due to weather conditions, I received a message from Turkish Airlines (THY) that my flight was canceled. I immediately searched for the customer service number online and found 08502429042. I called right away. The agent on the phone said there was a ₺250 fee for taxes and other charges. Despite insisting that I had done this before for free, the agent claimed that there was a fee for changing the ticket. Since I had an urgent matter, I reluctantly paid. However, I became suspicious and checked the number and the email I received. I realized that the number appeared to belong to THY, but the agent had access to all my flight details and guided me accordingly. I received a message with the code AKODE7 and unfortunately, I paid. I am complaining about this so-called travel agency, but I still don't understand how they accessed my information so easily.
I purchased a flight ticket from THY, and the flight time was changed by THY. I received a message from THY instructing me to call the customer servic...
I received an email from Turkish Airlines (THY) stating that I had the right to a full refund and free changes due to a modification in my flight. Based on this email, I made a change to my ticket through the app, but the site charged me an additional ₺1128.02. To avoid any issues at that moment, I ...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
On 23.10.2023, I had to put on hold a €250 ticket I purchased from Turkish Airlines (THY) for my father-in-law, flying from Ankara Esenboğa Airport to Frankfurt Main Airport, as his visa did not come through. Later, when I wanted to use this ticket for a flight in November 2024, the THY call center ...
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