On July 15th, I purchased a total of 5 tickets from THY for flights from Düsseldorf to Istanbul on July 21st and from Istanbul to Düsseldorf on August 31st. After receiving a confirmation email from THY, I bought an additional one-way ticket for the same flight. On July 19th around 4 PM, the amount for the 5 tickets was refunded to my account, but the single ticket remained. Since I live in Amsterdam and would be flying from Düsseldorf, I arranged parking, rented a car, and made hotel reservations in Istanbul. Despite multiple feedback submissions and calls to customer service, no one helped me. On July 24th, I received a response stating that I did not complete the ticketing process. How is it possible to transfer money to THY's account without completing ticketing? Does THY have such a system? I had to rebook tickets at double the price I initially found on July 15th, as I had canceled all my other reservations with another company and had to rebook everything at extra cost. For a family of six, these additional expenses are significant. My child flew alone, and we waited for hours for each other, causing distress and inconvenience. Why did my money stay in THY's account for 4 days? I am filing a complaint. We are financially and emotionally distressed.
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
We purchased 5 tickets from Turkish Airlines for the Istanbul - Nevsehir flight. Despite the payment being made and the money being transferred from our account to Turkish Airlines' account, we only received 4 tickets in our email. When we noticed that 1 ticket was missing, we contacted Turkish Airl...
THY overbooking refund problem. Hello, On the morning of April 16, 2024, we processed overbooking transactions at the THY counter at Istanbul Airport. Ticket number: 2354083501966. We were told that the refund would be made within 5-7 business days. My wife and son also did the same transaction wi...
I am filing a complaint about a ticket I purchased on August 30th. I bought a ticket from Turkish Airlines (THY), and when I arrived at the airport, I was told that my ticket was put on hold because my ID did not have a photo. They said I had 10 days to resolve this issue. After fixing my ID, I cont...
I purchased a flight ticket from THY, and the flight time was changed by THY. I received a message from THY instructing me to call the customer servic...
Comments