On 02.09.2023, a day before the flight, I checked in my 70-year-old mother for Turkish Airlines flight TK 208 from Istanbul to Singapore, selecting seat 15E. Despite this, her seat was changed to a middle seat. My mother is overweight and has circulation problems, causing her feet to swell during long flights. Therefore, we specifically chose an aisle seat with extra legroom. Even after visiting the Turkish Airlines counter twice at Antalya Airport, she received no assistance and was told her seat was changed due to an aircraft change. However, her friends' seats remained unchanged. When I contacted customer service, they confirmed there was no aircraft change and advised my mother to visit the counter, where she still received no help. I also called customer service after check-in to pay for seat 15E if it was a paid seat but was told they couldn't assist over the phone and that help would be available at the airport. No payment option appeared during the online check-in process either. Despite contacting customer service multiple times and showing a screenshot of the completed check-in, no resolution was provided. The seat selected for the Antalya-Istanbul flight TK 2413 remained unchanged, but only the Istanbul-Singapore flight seat was altered. I am deeply disappointed by the lack of resolution from Turkish Airlines and urgently request that my mother's issue be addressed.
I bought a ticket for my mother on Turkish Airlines for the Ankara to Dusseldorf flight on October 25th at 14:30. The ticket was quite expensive, but we chose THY for my mother's comfort. We made an online reservation for a wheelchair and also paid for luggage, meals, and seat selection. However, du...
On June 4th, at approximately 13:40, we had made a wheelchair reservation for my mother, Fk, who had undergone knee surgery on May 11, 2023, for the TK2840 flight from Istanbul Airport to Trabzon. On the same day, around 12:00, we completed the check-in process at the special services counter in are...
On April 19, 2024, at 18:00, I had a flight from Istanbul Airport to Ankara with my mother and my 4.5-year-old daughter. 24 hours before the flight, during online check-in, the plane showed 2 seats on each side and 4 seats in the middle. Since I didn't want to sit in the middle, I paid for a seat ch...
Hello, my mother and I arrived for the 13:40 Bodrum Milas flight at 12:00 for check-in. When our tickets were handed over, we were informed that extra tickets were sold, my mother was put on standby, and I was assigned a seat. They told us to go to gate G5A and wait, but they did not inform us to ch...
I bought a ticket with Turkish Airlines for my elderly mother to fly to Antalya on 11 Sep to fly on Oct 16. A week before her flight I contacted the arilines to ask for a wheelchair assistance for my mother and got a confirmation that a request was approved, etc. When my Mother showed at the airport...
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