I purchased a Turkish Airlines Frankfurt-Istanbul flight ticket through Ucuzabilet.com. Due to a name discrepancy, I sent a certificate of equivalence. They informed me that they wanted to refund my ticket since changes could not be made. I received an email stating that I needed to visit the sales office for my ticket refund, but since there is no sales office in my city, I requested the refund to be transferred to my IBAN. They insisted that I go to the sales office, so yesterday I made a 3-hour trip to the sales office at Istanbul Airport. The employees there told me that my ticket refund could not be processed within a month and that I had come for nothing, as the refund could also be transferred to my IBAN. Every person I spoke to under the Turkish Airlines umbrella gave me different information, and I couldn't get any accurate information. In short, I made a 3-hour trip for my ticket refund, but I returned empty-handed.
I am extremely dissatisfied with Turkish Airlines! There were three options available when I bought my ticket. I went with the company that guaranteed free changes and refunds under any circumstances. However, I requested a change the day after purchasing the ticket and well within the allowed time ...
Turkish Airlines did not allow me to board the plane and is not providing a refund. On my Belgrade-Istanbul-Panama-Santiago flight, I boarded the plane in Belgrade without any issues. In Istanbul, I completed the check-in process without any problems, and at no point was I informed that I would not ...
Before my flight with Turkish Airlines, my ticket was put on hold and I couldn't board the plane. They could only arrange a seat for a flight 8 hours later and offered an open ticket as compensation. I was informed that I could change the date of the open ticket through the call center up to 1 month...
I contacted Turkish Airlines to postpone my Doha-Istanbul flight (VZ3H68) by one day due to an extended trip. With the help of a customer representative, I changed my ticket to the same time the next day and accepted a high fee of ₺9800. The representative transferred me to an automated voice system...
While trying to change my flight, I accidentally canceled my ticket through the app. I then called customer service to explain that I had canceled it by mistake and only wanted to change the date. However, the customer representative said that my request would be processed in three days. Despite exp...
Comments