I purchased a ticket from Turkish Airlines for my mother for the date 15.08.2023. Before receiving the ticket, my mother had a heart attack and is now in intensive care at the hospital. I called customer service, explained the situation to Turkish Airlines' customer service, and asked if we had any chance to postpone the ticket. They asked for a fee of ₺415 for postponement and said it would be deducted from the price paid at the time of purchase. Since my mother is in critical condition, I couldn't pay it. I traveled from Sivas to Malatya, then took a flight from Malatya to Istanbul. This situation is really absurd, why are you doing this? Why are you putting people in a difficult situation?
I don't know what to do with the ticket before my mother passes away. The same thing happened to me 2 months ago. I am an earthquake survivor, I was living in Malatya and then moved to Sivas. I wanted to issue 3 tickets, but by mistake, my credit card was charged for Malatya-Istanbul. I called customer service and said I wanted to change it to Sivas, they asked for a change fee of ₺900. This situation causes people to suffer, shame on you. This is really a malicious situation, don't do this. Do not put people in a difficult situation.
We bought a plane ticket from Turkish Airlines for my mother due to a hospital visit. We mistakenly booked the return date as 05.03.2024 instead of 27.02.2024. We realized the mistake on the same day we purchased the ticket. We wanted to change the date, but they did not accept it. We offered to kee...
On 10.05.2023, I contacted customer relations at 15:27 to request a change to my flight ticket. They informed me that I would need to pay an additional ₺1,300. I ended the call to transfer money to my account and called back at 16:34. This time, they told me that I could not change the ticket and sh...
On 02.09.2023, a day before the flight, I checked in my 70-year-old mother for Turkish Airlines flight TK 208 from Istanbul to Singapore, selecting seat 15E. Despite this, her seat was changed to a middle seat. My mother is overweight and has circulation problems, causing her feet to swell during lo...
I purchased a Turkish Airlines flight ticket for 03/12/2023 at 14:20. However, due to health reasons, I need to cancel or suspend this flight. Despite there being 4 days left until the flight and according to Turkish Airlines' official website, there are still 1 day and 21 hours left before the c...
On December 14, 2023, I attempted to change my flight with Turkish Airlines after receiving news of a family member's death on the night of December 12, 2023. I contacted the Call Center, and the customer representative mentioned that bereavement is a special circumstance and that Turkish Airlines r...
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