As soon as I learned at the counter that I needed to apply for an online visa for South Korea, I immediately initiated the process for a ticket change. Due to the reason mentioned above, I changed my 9th August IST-ICN flight before the flight and was charged an additional ₺45,824.32. Since I had to complete the process before the flight, I proceeded with it. Upon later reviewing the amount, I noticed an error. Previously, I had purchased my 9th August 01:50 IST-ICN flight and my return 30th August 23:35 ICN-IST flight for ₺71,403.50. Currently, when I check, the 11th August 01:50 IST-ICN and 30th August 23:35 ICN-IST flights are displayed as ₺95,505.82, as shown in the attached screenshot. According to the ticket change rule, as indicated in the screenshots, the change fee is ₺3,503.00, and this should be added to the fare difference and collected from me. Therefore, according to the calculation (₺95,505.82 - ₺71,403.50 + ₺3,503.00), I should be paying ₺27,605.32. However, despite my flight being a round trip, it was calculated as if I was purchasing a one-way ticket, resulting in a higher fee, even though I was not changing my return ticket. This calculation also includes the fare difference for the return ticket. I request that the issue be investigated and that I be contacted by an authorized department. If my grievance is not resolved, I will take the necessary steps to file a complaint.
On November 4th, I contacted the Turkish Airlines call center to change my ticket. I requested a change for the flight on November 25th at 21:05 for each passenger on the ticket, keeping the same route. They informed me that there would be an additional payment of ₺901 per passenger. I accepted and ...
I purchased a round-trip ticket from Ankara to Seoul. By mistake (due to the 13-hour flight duration causing confusion), I booked the return ticket for one day later. This mistake cost me an additional ₺6,000. I immediately contacted THY customer service and explained my error. To switch to the tic...
On 18.04.2024, I purchased a round-trip ticket from Sabiha Gokcen to Ordu-Giresun for the dates 15.06.2024-21.06.2024 through the THY mobile app. After completing the ticket transaction, I selected my seats and bought round-trip seats for ₺138.00 (69x2). About a month ago, I received a message stati...
I purchased a round-trip ticket for the 4th, selecting a flight at 5:30 AM for departure and a return flight at 12:30 AM on the same day. I did not change the date. Upon reaching my destination and attempting to check in for my return flight, I saw that I had missed the flight. According to the call...
I wanted to change my round-trip ticket purchased from Istanbul Airport, but since I couldn't view flights from Sabiha Gökçen, I started by canceling the outbound flight and paid ₺450 for this. However, I didn't know that I would forfeit the outbound flight. The ticket was changed to a one-way ticke...
Comments