Turkish Airlines Ticket Change Due to Health Issues
My son had an accident, which led to his hospitalization for 2 days. After being discharged, he needed follow-up care from several different departments. Therefore, I needed to change the ticket date. Since there were less than 72 hours left and my ticket was not flexible, I was told by the call center that I needed to provide feedback. I submitted a health report, a copy of the population registration, and a letter explaining the situation. In response, I was informed about the ticket rules. After another discussion, I was asked to explain the situation again and resend it with the report, which I did. Later, I was called and informed that my ticket needed to be put on hold for any process to be done. We put our ticket on hold. On 21.08.2023, I received a response stating that the hospitalization did not cover the flight dates, so my request was denied. However, the report included a note from the doctor recommending follow-up for balance issues caused by the impact, specifically mentioning neurology and ENT departments. Despite this, my request was denied. It is disappointing that a global brand like THY does not allow the cancellation and change of a single passenger's ticket, which diminishes the admiration and pride for THY.
