My son had an accident, which led to his hospitalization for 2 days. After being discharged, he needed follow-up care from several different departments. Therefore, I needed to change the ticket date. Since there were less than 72 hours left and my ticket was not flexible, I was told by the call center that I needed to provide feedback. I submitted a health report, a copy of the population registration, and a letter explaining the situation. In response, I was informed about the ticket rules. After another discussion, I was asked to explain the situation again and resend it with the report, which I did. Later, I was called and informed that my ticket needed to be put on hold for any process to be done. We put our ticket on hold. On 21.08.2023, I received a response stating that the hospitalization did not cover the flight dates, so my request was denied. However, the report included a note from the doctor recommending follow-up for balance issues caused by the impact, specifically mentioning neurology and ENT departments. Despite this, my request was denied. It is disappointing that a global brand like THY does not allow the cancellation and change of a single passenger's ticket, which diminishes the admiration and pride for THY.
I purchased a round-trip ticket from the Anadolu Jet website for travel from Istanbul Sabiha Gokcen Airport to Trabzon. Less than 24 hours before the flight, my child fell ill, and I wanted to change the flight. However, the website stated that changes could not be made if there were less than 72 ho...
Subject: THY Ticket Change & Refund Hello, I was unable to attend my flight with THY in March due to my father's cancer diagnosis and hospitalization. I explained this situation to their customer service and also created a feedback report. However, I have not received a clear response from the...
I purchased a ticket from THY for a trip to Italy and a return from Amsterdam. A month later, I received an email and a message informing me of a change in my flight schedule. They mentioned that I could either cancel or make a free change. I called to ask how long this offer was valid, and I was to...
Due to a health problem, my family and I had to put our flights on hold and I contacted the THY feedback service to reschedule without paying extra fees. After reviewing my hospital reports, my request was approved. I received two approval codes to handle the process at the sales offices without any...
I am raising a complaint against THY. On 03.08.2023, I realized that the ticket I had purchased for my wife and children for the date 13.08.2023 was incorrect. I immediately called for a ticket change 4 hours before the flight. The THY call center told me they could put the ticket on standby, and I ...
Comments