Yesterday at 4 PM, we woke up and went to the airport. We had already checked in and proceeded to gate A7A. We sat in front of the gate, enjoying some juice and chatting. Our eyes were fixed on the gate, and we noticed that everyone was boarding. However, it was quite crowded, so we decided to wait a bit until there were fewer people. We planned to get up and go inside once the crowd had subsided. When there were only six or seven people left in front of the gate, we approached and expressed our intention to board. Two individuals, ANIL E*** and FEHMI Y****, informed us that the door was closed. However, it was clear that the door was still open. Despite explaining that we had paid a significant amount for this flight and rented a house at our destination, making it financially challenging for us to purchase another ticket, they remained uncooperative. They even threatened to cancel our return ticket because we couldn't board this flight, citing their rules. We couldn't believe their indifference. We felt mistreated and stressed, as it's not easy for us to save money for a vacation. We aren't wealthy individuals who travel abroad frequently; this trip was a result of careful savings. The names of the individuals involved were ANIL E*** and FEHMI YI****. I demand a refund for the money I spent or their removal from their positions.
I purchased two flight tickets from Turkish Airlines to Sarajevo. I woke up at 4 AM and, living in Kurtkoy, I arrived at Turkish Airlines and waited 1.5 hours in front of the departure gate. Due to the crowd at the entrance, I waited for them to move inside before entering. There were about 20 peopl...
Even though we bought our flight tickets and woke up at 4 a.m., they did not let us enter the airplane. At that time, they were allowing employees inside and didn't listen to what we said. Two of the workers, named ANIL ERMA** and FEHMİ YILDIZH**, were particularly unhelpful. They claimed the capaci...
For my flight at 6:30 AM, I arrived at the boarding gate at 06:03 AM. The gates were open, and two passengers in front of me were heading towards the gate. When I presented my ID and electronic ticket to the gate personnel, they informed me that I could not board the plane. I pointed out that the...
We started waiting at 16:30. The same procedure happened again this time. Finally, we went again and said we came with Mr. A**'s information. We mentioned that we were reported as standby on all Cyprus flights, and again the same official, gate officer M***o***, told us that he did not know anyone n...
Hello, today on February 17, 2024, we had a flight from Adana to Istanbul at 19:50. Our family of three arrived at the airport one hour before the flight. However, due to delays at the security check, we were informed that the gate had closed by the time we reached the check-in point. They told us w...
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