A major company like Turkish Airlines is causing inconvenience to its customers due to staff errors. I made changes to my canceled flight, and the staff informed me that it was canceled again, so I changed it once more. My friend and I were supposed to travel on the same flight round trip. When it was my friend's turn, they said his return flight wasn't canceled and he didn't have the right for a free change. When I questioned how mine was canceled on the same flight, they said mine wasn't canceled either and that I had used my free change right. Now, we will return from our planned vacation separately. The reason is a staff member's carelessness. I contact the call center and send emails every day, but they still claim they are not at fault. For me, Turkish Airlines is a regret; they never value their customers. They make us pay for their staff's carelessness.
Good evening. I had purchased tickets for two people from Turkish Airlines. I wanted to change the ticket for one of these two people. I contacted the call center because we had bought the tickets together but later separated them. Therefore, I couldn't make the change through the app. I called the ...
I am extremely dissatisfied with Turkish Airlines! There were three options available when I bought my ticket. I went with the company that guaranteed free changes and refunds under any circumstances. However, I requested a change the day after purchasing the ticket and well within the allowed time ...
I purchased a round-trip ticket to America for two people from Turkish Airlines, paying double the price for free changes. While checking random dates to see if changes could be made for the return ticket with reservation number VG3VL8, the system unexpectedly confirmed the change without showing th...
I tried to change my ticket for the 6:05 AM Istanbul Airport - Malatya flight at 4:15 AM through the app. I encountered multiple errors. At 4:41 AM, I called customer service, and they informed me that an email needed to be sent to the relevant department to remove the check-in, and after the email,...
Approximately two months ago, after my return from Istanbul, I sought assistance from Turkish Airlines customer service to reschedule my ticket. However, due to a staff error, my ticket was not postponed but instead, it was rolled back. After numerous discussions and a threefold additional payment, ...
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