I purchased a round-trip ticket to America for two people from Turkish Airlines, paying double the price for free changes. While checking random dates to see if changes could be made for the return ticket with reservation number VG3VL8, the system unexpectedly confirmed the change without showing the usual final confirmation page that asks for acceptance of a ₺0.00 fee. Despite not having a set date, the change was made by mistake. I immediately contacted customer service, who forwarded my issue to another department. After two discussions, they refused to honor my request and burned my $1000 entitlement. They could have easily corrected this error but chose not to for $1000. As a billion-dollar company, you are more interested in profiting from customer inconvenience than ensuring satisfaction. You took the hard-earned money we saved due to your system's malfunction. Despite contacting you immediately to rectify the issue, you offered no assistance. Not surprising at all!
A major company like Turkish Airlines is causing inconvenience to its customers due to staff errors. I made changes to my canceled flight, and the staff informed me that it was canceled again, so I changed it once more. My friend and I were supposed to travel on the same flight round trip. When it w...
On August 3rd, Thursday, at 19:20, Turkish Airlines offered me a round-trip ticket as compensation for changing my Istanbul-Trabzon flight to a flight that was 5 hours later. I accepted the offer and changed my flight time. I was told that I could use the reward tickets within a year on any date I w...
I purchased a round-trip flight ticket from Adana to Istanbul with Turkish Airlines. However, I mistakenly booked the return ticket from Istanbul Airport instead of Sabiha Gokcen Airport. I realized this mistake immediately after booking and called customer service within 5 minutes. I explained that...
We bought round-trip tickets for my wife for March 20 (Munich-Istanbul) and April 13 (Istanbul-Munich) using a €480 travel voucher we received, paying only €230. Due to an emergency, we needed to change these flights to a week later. However, this is where the nightmare with Turkish Airlines custome...
I tried to change my ticket for the 6:05 AM Istanbul Airport - Malatya flight at 4:15 AM through the app. I encountered multiple errors. At 4:41 AM, I called customer service, and they informed me that an email needed to be sent to the relevant department to remove the check-in, and after the email,...
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