I purchased a promotional campaign ticket from Turkish Airlines for January 2024 - February 2024, SAW - Basel. I paid a total of ₺18,750 for this so-called promotional ticket. After the campaign ended, the non-promotional ticket prices for the same route ranged between ₺9,000-₺10,000. Are you really mocking people? I took screenshots and sent them to the relevant authorities.
I am writing this on 16.10.23. Even now, I can get the same tickets for lower prices for the same dates. I have nothing more to say. What is this promotional campaign ticket you are talking about? You are misleading people. It's really a shame. Turkish Airlines doesn't offer refunds for tickets; moreover, if you want to make changes, they ask for an additional $50 plus the fare difference. I understand the fare difference, but what is the $50 for? Sure, you already sold the ticket as a promotion. Now, to change it, I have to pay an additional $50 on top of the fare difference. Do you really think this is fair? The next day, Pegasus released the same promotional ticket. I specifically checked their page. Their prices were lower than yours, and even after the promotion, their ticket prices were above the promotional prices. At least they are honest. I regret not buying the ticket from them. This will be our last flight with Turkish Airlines...
I purchased a ticket for the 02/02/2023 6:40 AM SAW-ESB flight from Turkish Airlines using their mobile app. While trying to select the Ecofly package, a confirmation screen appeared, but due to a malfunction on my phone screen, I couldn't see it clearly. After completing my transaction, I realized ...
On 10.05.2023, I contacted customer relations at 15:27 to request a change to my flight ticket. They informed me that I would need to pay an additional ₺1,300. I ended the call to transfer money to my account and called back at 16:34. This time, they told me that I could not change the ticket and sh...
On April 10, 2024, I purchased a ticket from Turkish Airlines for the June 19 Trabzon to Istanbul flight. Upon payment, I realized I had mistakenly bought a ticket to Istanbul Airport instead of Sabiha Gokcen. I immediately contacted customer service within 10 minutes of purchase to cancel and reboo...
I wanted to buy a ticket from Istanbul to Dubai for March 18, 2024. Initially, the prices for all flight times were around ₺11,000. After a few attempts, the prices suddenly jumped to around ₺19,000 for all time. I even went to your Kızıltoprak office to file a complaint about this. Today, I had to...
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
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