I Can’t Log In My BDG Online Game Account

For the BDG online game, my game ID has been locked and I have not been able to log in since the 11th of this month. When I try to access my account, the screen clearly shows a notice that my account has been banned or locked and directs me to the verification or password reset screen, but I still cannot enter my account. My request is that my BDG game account be checked and reactivated as soon as possible so that I can continue using the game normally. I want a clear explanation of why the account was banned, and I also want the company to clearly inform me whether my account will be reopened and, if so, on which date it will be reactivated.