THY lost my luggage. On 01.09.2023, I had a connecting flight from Edremit to Istanbul at 15:30 and then from Istanbul to Gaziantep at 18:00. We arrived in Gaziantep at 20:30, but my luggage was missing. A staff member at the lost baggage counter took my information. When I asked when it would arrive, they said they didn't know and would call me when it did. I asked when they would deliver it if it arrived today or tomorrow, and they said it could be sent by courier on Monday because it was the weekend, which would take 2-3 days. This is absurd. They lost my luggage and can't deliver it immediately upon arrival. They said this was the procedure and I could come and pick it up myself if I wanted. I requested to be notified regardless of the time. The urgency was because I had daily medication in my luggage, and I said I would file a complaint. A gentleman there mentioned that this had happened to him multiple times and that filing a complaint wouldn't help. Meanwhile, THY gave me a gift bag as an apology, which was quite ironic. How can such a large company make such a mistake and treat people like this? Around midnight, they called to inform me that two of my bags had arrived, but one was still missing and they didn't know when it would arrive. The next day, I traveled all the way back to pick up my bags because, as I mentioned, I had medication in them. When I arrived, a female staff member showed me the bags. Thankfully, the third bag had also arrived. I took my bags, but the staff wanted me to sign a THY document stating that I wouldn't file a complaint. I refused to sign it. They said they couldn't hand over the luggage without my signature and that the document was just an acknowledgment of receipt, which it wasn't. I will share the document as an attachment. I refused to sign and they asked for my ID card to make a copy. I gave it to them, and they made a copy and returned it. I asked for a blank copy of the document they wanted me to sign, but they said they couldn't give it as it was an official document. I asked if there was anyone from THY I could speak to, but they said only ticket sales were available there, no authorized personnel. I took my luggage and left. Tomorrow, I will file a lawsuit against THY for material and moral damages. You can't treat people like this.
On August 12, 2023, we returned to Izmir via a THY flight with a layover in Istanbul. However, we couldn't retrieve our luggage. We were informed that it was left in Istanbul. Despite our numerous attempts to locate it by calling several times, our luggage was never found. Moreover, there was no fol...
On December 28, 2023, I flew with THY from Izmir to Erzurum with a layover in Istanbul, but my luggage did not arrive. Since I was not staying in Erzurum and planned to go to Kars, I requested my luggage to be sent to Kars. I was told it would be sent with the next day's flight to Kars, and my conta...
After completing my THY flight from Algeria to Istanbul on 30.08.2023, I noticed my luggage was broken when I collected it and went to the THY office. The counter staff informed me that they did not have the same type of luggage and that if I filled out a form and applied online, they would deliv...
On 03.09.2023, I checked in my luggage for the 06:25 flight from Izmir to Sinop. I had a layover in Istanbul. Due to the late departure of the Izmir flight, I barely made it to my connecting flight in Istanbul. Upon arriving at Sinop Airport, I realized my luggage was missing and filed a lost luggag...
Comments