On October 20, while I was flying from Izmir to Rize with a stop in Istanbul, my luggage got lost. I uploaded all the necessary documents for my case number RZVTK15130 and called multiple times for updates, but Turkish Airlines hasn't responded at all. My luggage finally showed up after a long wait, but it was damaged and some stuff was missing. I’ve reached out several times about these new issues, but I haven’t heard back from them. I'm frustrated by the lack of communication and support. It makes me feel ignored as a customer. I have no option now but to take this to court. I really can’t say I’m grateful for the "great" communication I’ve had.
On October 18, 2023, during my Istanbul-Izmir flight with Turkish Airlines, my luggage was damaged. I reported the baggage issue to Turkish Airlines a...
On August 2, 2023, Turkish Airlines lost my luggage. I contacted support at the airport, and they provided me with a file number, GZPTK17105. I submitted an application through the website and consistently reached out to support every 2 to 3 days, given the valuable contents of my luggage. Despite c...
On my Turkish Airlines flight TK0633 on 27/06/2023, my luggage was lost, and I spent approximately 2 hours searching for it at the airport without success. Despite my attempts to file a report with the baggage claim unit, no report was filed. Our phone numbers were taken, and we were told that this ...
My luggage was lost by Turkish Airlines 1.5 months ago, and I’ve received no proper response or resolution since. Despite repeatedly sending emails and messages, all I get are vague and unhelpful replies. This situation has become incredibly frustrating, and I’m left without any compensation for my ...
I traveled with Turkish Airlines on September 3rd from Erzincan to Toulouse via Istanbul. One of my suitcases was lost, which contained frozen natural foods, personal belongings, and clothes. Additionally, my other suitcase arrived damaged. As of today, September 9th, despite completing all required...
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