Turkish Airlines Lost My Luggage and Delayed the Compensation
On my business trip from Istanbul to Barcelona on October 23rd, Turkish Airlines lost my luggage for a full 5 days. To attend all my business meetings, I had to purchase affordable items, and I spent the entire trade show period without any of my belongings or business cards. The luggage was found on the last day. At a prestigious fair where the entire pharmaceutical world gathers, I had to put effort into finding my luggage amidst dozens of meetings. The distress I experienced during this process is indescribable. I don't know if it's too difficult for them to compensate for the affordable items I purchased, but I've been waiting for a response from the compensation department for a month. Along with the service I didn't receive, it became an extra burden. Tracking the process shouldn't be my responsibility. Such service quality is not expected from an establishment like this. What should I do to expedite the process?
